Transform Your Life with Biancahypnotherapist.com

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TERMS AND CONDITIONS

BIANCAHYPNOTHERAPIST.COM
 

CLIENT TERMS AND CONDITIONS
Please read these terms and conditions which apply to the provision of my professional services. By
making an appointment, you are agreeing to the following terms and conditions. If you are unable or
unwilling to agree to these terms and conditions, then you should not book an appointment or continue
with your course of therapy.
FREE INITIAL CONSULTATION
You may be offered a free 20 minute online initial consultation. No therapy will be provided during the
consultation.
The purpose of this initial consultation is to X. During these calls, estimates of the number of sessions
required to deal with your presenting issue are given on the basis of the information presented at that
time. Estimates are only rough guidelines and are subject to change.
BOOKING & PAYMENT
In-person sessions: A non-refundable deposit of £/$/€x is payable at the time of booking your first
in-person session. The balance of the fee is due at least 48 hours prior to the first session. No refunds
will be issued for cancellations within 48 hours of the session appointment.
Online sessions: No deposit is required for online sessions, however payment for online sessions must
be made at least 24 hours before the scheduled session start time. Where payment is not received
24 hours before your session, the session will be cancelled and may be offered to someone else. It
is your responsibility to pay the session fees before each scheduled session in order to confirm the
appointment booking.
CANCELLATION, RESCHEDULING & REFUNDS
Cancellation & rescheduling
If you need to cancel or re-schedule a session, please provide as much notice as possible. Notification
must be made via email or phone call at least 48 hours prior to an in-person session or 24 hours for an
online session.

 Refunds
No refunds will be issued for cancellations within 48 hours of in-person sessions or 24 hours of online
sessions.
Session fees are for my time and professional expertise and are not a guarantee of a successful
outcome. Therefore, no refunds will be given for any sessions where you have attended and paid for
the session.
Where a discount package or therapy program has been booked and paid for in advance, if you choose
to discontinue your therapy process before attending all the sessions, a pro rata refund will be issued
after deduction of the full standard session fee for any sessions you have attended.
Session Fees
All professional fees will be disclosed to you prior to booking. My professional fees are subject to
review and may increase from time to time. You will always receive confirmation of the professional
fees before booking.
Payment Methods
Payment may be made online via credit/debit card or PAYPAL™. Payment for in-person sessions can
also be made via credit/debit card at the end of your session. Cash and cheques will not be accepted
without prior agreement.
CONTACT BETWEEN SESSIONS
Any contact between sessions will be by telephone, email or letter during office hours only (insert office
hours). Any messages received outside of these hours will be dealt with during office hours only.
MEDICAL OR PSYCHOLOGICAL CONDITIONS
I may ask questions about your medical history to establish any contra-indications to treatment. This
will also help to assess whether your health is affecting (or being affected by) the therapeutic goals you
wish to achieve. Please update me of any medical changes during your course of therapy, or if you are
returning to therapy after a period of absence.
If you are receiving care or treatment from any medical, healthcare or therapy practitioner, e.g. GP,
Psychologist, Psychiatrist or Counsellor, you may be asked to seek their permission before any therapy
sessions can commence.
Please note that I will be unable to offer my professional services if you suffer from epilepsy or any form
of psychosis.
AGE RESTRICTIONS
You must be at least 18 years old to participate in online sessions. Clients under the age of 18 years old
must be accompanied by a parent or guardian and will be seen in-person.

 ATTENDING YOUR SESSIONS
Please ensure that you are available at your session start time. If you are running late, please let me
know as soon as possible. I will do my best to make a full session available, however, as the ability to do
this will depend on bookings after your session, this cannot be guaranteed.
HYPNOTHERAPY RECORDINGS
Hypnotherapy recordings should not be listened to whilst driving, operating machinery or undertaking
any other activity where concentration is required. Any recording provided is for your personal use only
and must not be shared, lent, copied or sold under any circumstances.
OUTCOME OF SESSIONS
The agreement to work on the issues presented by you in no way implies or guarantees the resolution
of your presenting issue(s). No outcome can or will be guaranteed. However, I will always endeavour to
use my best efforts and skills to work towards your goals and intended outcomes.
STANDARDS OF BEHAVIOUR
During the course of any therapy sessions, I will treat you with respect and not abuse the trust you
place in me. I will use best practice at all times in our mutual interest. In return, you undertake not to
harm yourself, or any other person, including me, or any property belonging to either me or any other
person.
You agree not to attend sessions under the influence of alcohol or recreational drugs, except those
medications which have been prescribed by your doctor. If you do attend any sessions under the
influence of alcohol or recreational drugs, or demonstrate violent or abusive behaviour, I will cancel
the session and may refuse to see you for any further sessions without refunding any payment already
made.
CONFIDENTIALITY
All contact, including sessions, telephone conversations and emails, will be conducted in confidence
and may be recorded. Prior to any recording, your agreement will be sought. All recordings,
conversations and notes will remain confidential, except in the following circumstances:
1. Where you give permission for confidentiality to be broken
2. Where I am compelled by a court of law
3. Where the information is of a nature that confidentiality cannot be maintained, for example:
• The possibility of harm to yourself or others exists
• In cases of fraud or crime
• When minors (under 18 years old) are involved
4. Where a referring GP or other healthcare professional requires a report. A copy of the report will be
available on request.

 LIABILITY & INDEMNITY
Under no circumstances will [practitioner name] be liable for any damages, including without limitation,
direct, indirect, incidental, special, punitive, consequential, or other damages (including without
limitation lost profits, lost revenues, or similar economic loss), whether in contract, tort, or otherwise,
arising out of the advice or information provided to you during professional services provided by
[practitioner name]. In addition, you agree to defend, indemnify, and hold [practitioner name] harmless
from and against any and all claims, losses, liabilities, damages and expenses (including legal fees)
arising out of your participation in the professional services.
GOVERNING LAW
These terms and conditions and any other matters arising out of or in relation to these terms, shall be
governed by and construed in accordance with the laws of England and Wales [or insert your country].
You agree to submit to the exclusive jurisdiction of the English [or insert country] courts to settle any
dispute which may arise out of or in connection with these terms and conditions.
TERMS AND CONDITIONS UPDATES
These terms and conditions are subject to revisions without notice. Please familiarise yourself with any
amendments if you have re-started therapy with me after a long period of absence.
DATA PROTECTION
For my services, your personal data is collected, processed, used and stored in accordance with the
following privacy policy: [link to privacy policy/statement]. By booking an appointment, you signify your
acceptance of this Privacy Policy. If you do not agree to this policy, please do not book an appointment.
The terms of this Privacy Policy may change from time to time without prior notice to you, so please
check my website periodically for any changes.
CONCERNS & COMPLAINTS
If you have a concern or complaint regarding your therapy, please discuss this with myself in the first
instance and I will endeavour to resolve the issue.
STATEMENTS OF UNDERSTANDING
By signing the Client Agreement, you agree to abide by the terms and conditions of the Client
Agreement. You also agree with the statements below:
I confirm that I have been advised by [practitioner name] of the scope of the therapies that he/she
provides and give my full consent to receiving therapy sessions from [practitioner name]
I understand that results may vary from person to person and the agreement by [practitioner name]
to work on the issues or problems presented by me, using whatever therapies are appropriate to my
situation, in no way implies or guarantees the resolution of any presenting problems or issues.
I understand that hypnotherapy or any other therapy or information provided by [practitioner name]
either in person or via telephone, email or internet, is not a replacement or substitute for medical,

 psychological or psychiatric treatment. If I have any doubts or concerns about my health, I will seek
advice from an appropriate qualified healthcare professional.
I declare that, if advised by [practitioner name] prior to or following any therapy sessions, to seek
medical approval, I will consult with my GP, hospital consultant and/or other healthcare professional
and gain the appropriate written approval for [practitioner name] prior to the next therapy session.
I have been advised that I am free to terminate any or all sessions at any time.
I understand that my level of motivation is vital in the therapy process and I agree to participate to the
best of my ability at all times, including making reasonable use of therapeutic suggestions during and
between sessions, as well as listening to MP3 recordings and/or carrying out other therapeutic tasks as
appropriate.
I have accurately and truthfully answered any questions and provided background information during
the initial consultation and /or first therapy session and will continue to do so during any subsequent
therapy sessions.
SIGNATURE
[You may use an e-signature service to collect a signature, embed it as a form on your website, or ask
a client to bring a signed copy. However it is important that your client signs your terms before any
information or payment is collected]
CONFIDENTIALITY
By signing this form, I consent that [insert practitioner name] may release information to a specific
individual or agency if it has been determined that a vulnerable person (child or elder) is at risk; if I, as a
client, am in imminent danger to myself or others; or if a subpoena of records has been requested.
I also understand that, at any time, [insert practitioner name] may discuss aspects of my case
with other colleagues keeping my full name and identity completely confidential always unless I have
given permission otherwise.
Full Name: Signature:
Date: